
Help & FAQs
Answers to what we get asked most about booking, paying for and picking up a car -- can't find yours below, reach us directly and we'll reply the same day.
Everything You Need To Know
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Every daily price at Cars Hire Wise includes comprehensive insurance, unlimited mileage inside Rwanda, a full tank at handover and 24-hour road support. Fuel you use, cross-border permits and an optional driver are quoted separately so you can see exactly what you are paying for.
A valid licence from your home country is accepted for short visits, and an international driving permit is recommended for longer stays. Bring your passport and licence when you collect the vehicle and we will handle the paperwork in a few minutes.
For Kigali and main tarmac roads a sedan is comfortable and economical. For upcountry travel, the rainy season or national park roads, choose an SUV or a 4x4 Land Cruiser. For groups of seven or more, a minibus with a driver is usually both cheaper and easier than two cars.
Yes. Add a professional driver to any vehicle for a flat daily fee. Our drivers speak English and Kinyarwanda, know the routes and the parking, and handle fuel stops so you can work or relax while you travel.
Send us your dates, your route and the number of seats you need by phone, WhatsApp or the booking form. We confirm availability and the total price the same day, and you pay when you collect the vehicle.
Checkout accepts card payments (Stripe) or mobile money and local cards (Pesapal). You can also request an invoice for a company booking through the Contact page.
Yes. Contact us as early as you can — changes to dates or vehicle are usually free more than 48 hours before pick-up. Cancellations closer to your pick-up date may be subject to a fee.
Yes. Child seats, roof racks, cooler boxes, extra spare tyres and portable Wi-Fi can all be added to any booking. Tell us who is travelling and we will have the vehicle fitted out before you arrive.
Yes. We deliver to and collect from any hotel, office or address in Kigali at no extra charge, and to other towns in Rwanda for a small delivery fee. Airport handover is free on hires of seven days or more.
Call the number on your rental agreement any time, day or night. We provide 24-hour breakdown support anywhere in Rwanda and will get you moving again or swap your vehicle.